FAQ
Questions & Answers of Mask Orders
What's the sample cost?
---If it is available in our factory, it's free, you just need to pay for the freight charge by informing us your DHL/UPS/TNT/FEDEX
account no.
If not available, then the sampling cost will be defined according to actual product.
Do you inspect the finished products?
---Yes, each step of the production will be carried out inspection by our QC team.
How do you ship out the goods?
---A. By sea
B. By air
C. By couriers, DHL, UPS, FEDEX, TNT, etc
What payment terms do you accept?
---We accept T/T, 30% deposit before production, and 70% balance before delivery.
Q: Do you have any certificates?
A: We've got FDA, CE, ISO13485 and some licenses for domestic market.
Q: Which kind of face mask can you supply? How about packing?
A: Our face masks are made of 100% new material, 3 ply non-woven, blue or white color. You can check the packing details in the "Packaging & Shipping" part.
Q: What's your MOQ and price?
A: MOQ is 100,000pcs, FOB Shanghai price is 0.32USD/pc based on MOQ.
Q: What’s your payment term?
A: 50% payment before production, 50% payment before shipping.
Q: What’s your lead time?
A: Now city traffic has been blocked by government to prevent the virus spreading. No one can get in or out until March 10th, except hospital cars and supplies car. Your order can be finised within 30days after our city is back to normal.
Q: Can you shipping to my address? How much for shipping cost?
A: Pls send us your shipping address, then we will calculate the shipping cost for you.
Q: Is it available to do customization?
A: Yes, it is acceptable. But we do not suggest you do that at this moment, customized orders take at least 10 more days to produce than regular orders.
